Baseus

1. Where/area the warranty policy apply to ?

    MALAYSIA, Selangor.

2. Warranty Period

3. Warranty policy

a) The Warranty Period is 12 months from customer purchase date.

b) The Warranty covers defects in materials or poor workmanship of products.

c) The Vendor will replace the defects units with new replacement. In case the model are EOL, The vendor has the right to replace the defect units with a newer model with no additional cost.

d) Below scenario are not covered under Warranty

i. Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear;

ii. Damage caused by accident, unauthorized repairs or modifications;

iii. Improper use of electrical power supply, power surges or other external power supply faults, loss of power;

iv. Failure to provide manufacturer’s recommended maintenance;

v. Product transportation;

vi. Neglect, vandalism, environmental conditions loss of use during any repair process; or

vii. Any other conditions that are beyond the control of the Vendor.

4. Return or exchange process (online entrance/ Contact No./ return or exchange address etc.)

a) Customer will contact Oppo store online cs / hotline for warranty claim.

b) Oppo online will handle the customer and rectify the problem. If confirmed product

Replacement or exchange is required, Oppo will refer the customer to Boomwave.

c) Boomwave will exchange the customer’s faulty unit as per OPPO instruction.

Buyers must provide at least one type of proof of purchase listed below:

Purchase receipt (soft copy or hard copy)

Snapshot of the purchase if bought from online market place and no receipt is provided by   the seller

For return or exchange Location

Address: B-808, Block B, Level 8, Kelana Square, Jalan SS 7/26, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia.

Tel: 03-7887 2993  Fax: 03-7887 3992

Email: tey@theboomwave.com